Request Data Deletion

Your Right to Data Deletion

Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data that we have collected and processed. This right is also known as the "right to be forgotten."

What Personal Data We May Have

The personal data we may have collected includes:

  • Name and contact information
  • Email address
  • Shipping and billing addresses
  • Phone numbers
  • Order history and purchase information
  • Account information and preferences
  • Website usage data and cookies

How to Request Data Deletion

To request the deletion of your personal data, please contact us using one of the following methods:

Email: maljabouli@trefir.com 
Contact Form

Information Required for Your Request

To process your data deletion request, please provide:

  • Your full name
  • Email address associated with your account
  • Order numbers (if applicable)
  • Any other identifying information that will help us locate your data

Verification Process

For your security and privacy, we may need to verify your identity before processing your deletion request. This helps ensure that personal data is only deleted at the request of the individual to whom it relates.

Processing Timeline

We will respond to your data deletion request within 30 days of receiving your request. In some cases, we may need additional time to complete the deletion process, and we will inform you if this is necessary.

Exceptions and Limitations

Please note that there may be certain legal exceptions where we cannot delete your personal data, such as:

  • When we need to retain data for legal compliance
  • For the establishment, exercise, or defense of legal claims
  • For legitimate business purposes as permitted by law

What Happens After Deletion

Once your personal data is deleted:

  • Your account will be permanently closed
  • You will no longer receive marketing communications
  • Your data will be removed from our systems and cannot be recovered
  • Any associated orders or transaction history will be anonymized

Third-Party Services

If you have interacted with third-party services through our website, you may need to contact those services directly to request deletion of data they have collected.

Questions or Concerns

If you have any questions about this process or concerns about how we handle your personal data, please contact mmeziad@trefir.com.

For more information about your privacy rights, please review our Privacy Policy.